SHIPPING AND RETURNS
Shipping Policy
For all snake purchases under £500 the buyer is responsible for arranging and booking their own courier.
For all snake purchases over £500 we will arrange and book a recognised reptile courier once the animal is paid in full.
Alternatively all purchases can also be collected in person at a mutually agreed time and place.
Throughout the year there will also be opportunities to arrange handovers at recognised reptile gatherings and meets such as the IHS.
Return & Exchange Policy
Whilst every effort is made to ensure you enjoy a positive experience when buying from Inception Genetics in the unlikely event that you aren't satisfied - you must contact us within 48 hours of receiving your animal.
Livestock Guarantee - Inception Genetics guarantee to supply you with a healthy, feeding, correctly sexed snake. In the event that we do not fulfil our promise, you must contact us within 48 hours to address the issue(s) and provide evidence/proof.
Exchanges/Replacements/Refunds for livestock will be considered if contact is made within the 48 hour time frame and it is proven that we have fell short of our promise to you!